Nehemiah Housing Association is pleased to announce a change of repairs and maintenance contractor and call centre, which takes place from Wednesday 13 September 2023.
Consultation with tenants and feedback on our existing repairs service informed our strategy to engage smaller local dedicated specialist home repairs and maintenance contractors who could make sure our tenants get an improved repairs service.
We have therefore decided to split the repairs and maintenance contract using two smaller local contractors covering the Birmingham, Coventry and Sandwell area and, the Dudley, Walsall, and Wolverhampton area.
Frontier Property Services will be covering the Birmingham, Coventry and Sandwell areas;whilst PR Builders; will be covering the Dudley, Walsall, and Wolverhampton areas.
Your new repairs and maintenance call centre will be taking calls on behalf of Nehemiah Housing 24 hours a day, and 7 days a week.
The great thing is, the number you call remains the same, from a landline 0800 849 1400 and from a mobile 030 30 30 1000.
Please refer to your customer handbook for details of repairs covered by this service. A copy of the customer handbook is also available on our website under https://nehemiah.co.uk/your-home/your-tenancy.
When you call to book a repair, please remember to take a note of the repair reference number provided to you by the call handler, you may need this reference number for enquiries about your repair in future.
If you are ever concerned about a visitor to your home who claims to be representing Nehemiah Housing, please call us on 0121 358 0966 option 1, and we will be more than happy to confirm their identity.
Please be rest assured that you will not experience any changes to your repairs and maintenance service during this period, and we remain committed to maintaining and improving the service we provide to you.
Please also take a look at our leaflet which provides you with more information regarding the change in our repairs and maintenance contractor and call centre.
Measuring the success of the new service
Making sure everything goes smoothly with our new repairs and maintenance service is important. We will be tracking success by measuring key indicators like how many jobs get fixed first time, the quality of the jobs done and how satisfied tenants tell us they are with the work carried out.
Your feedback is really important as the new contractors start. If you are a tenant and would like to know more about how to get involved with shaping our services like repairs and maintenance find out more here.
We have written to all tenants about this change and trust the letter and the accompanying leaflet provided you with sufficient information regarding the change in our repairs and maintenance contractor and call centre. However, if you need any further information, then please do not hesitate to contact us on 0121 358 0966 option 1.Heading