Tenant Satisfaction Measures
78%
Overall satisfaction with the service provided by us
84%
Satisfied the home we provide is well maintained
100%
Gas safety checks completed
88%
Agree we treat tenants fairly & with respect
The government body called The Regulator of Social Housing has set the following Tenant Satisfaction Measures (TSMs) which housing associations must report on each year.
These are five core set of defined measures to help tenants see how well their landlord is performing:
- Keeping properties in good repair.
- Maintaining building safety.
- Respectful and helpful engagement.
- Effective complaint handling.
- Responsible neighbourhood management
There are 22 measures, 12 of these measures come directly from our annual customer satisfaction survey, 10 come from information we hold in our internal measures on our operational activity.
These measures have been devised to guide standards and improve the quality of social housing by ensuring housing providers are accountable for the services delivered to their tenants.
Read Our Report
A Snapshot Of Our TSM Performance
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Benchmarking
See how our results compare to other housing associations.
Tell Us What You Think and Have Your Say
Let us know if you know how we can provide better services or improve how we do things.
Your feedback has shaped initiatives that help tackle key issues and improve how we deliver our services so it is important to have your say.
There are lots of ways to get involved so that together we can create the best possible housing and communities for you our tenants to enjoy.
We will continue to gather TSM data and share it with our tenants on a regular basis to ensure we are transparent about our performance and provide tenants with certainty in the services we deliver.
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Marcia Cunnison – Customer Engagement Officer
If you would like to know more please contact our Customer Engagement Officer Marcia Cunnison by emailing Marcia.Cunnison@nehemiah.co.uk or by calling 07739 705 048 or 0121 358 8030.