…

Anti-Social Behaviour

Anti-Social Behaviour

You have a right to be comfortable in your own home and within your community. This is something Nehemiah Housing Association expects for all our tenants – which is why we also expect all tenants to be considerate to one another.

As our tenant, you are responsible for the behaviour of everyone in your home as well as for visitors to your property. This means that every tenant is expected to be mindful of their neighbours and to behave in a way that won’t cause an issue for those living nearby.

Anti-social behaviour is when someone does what they want, with no thought to how this might impact the people living close to them.

Anti-social behaviour includes:

  • Noise
  • Aggressive or threatening language
  • Aggressive or threatening behaviour
  • Hate-related behaviour
  • Intimidation
  • Harassment
  • Domestic abuse
  • Vandalism and damage to property
  • Vehicle nuisance
  • Violence against people or property
  • Alcohol or solvent abuse
  • Nuisance pets
  • Dumping rubbish
  • Criminal activity

If your neighbour is behaving in an anti-social way and you have tried talking to them and reasoning with them, if appropriate, you should make an anti-social behaviour (ASB) complaint so we can take action on your behalf to resolve the situation.

Although every case is different, as a guide reporting anti-social behaviour includes these steps:

  • You should note down the times and details of the ASB
  • Discuss the situation calmly with your neighbour if you can and it is safe to do so
  • If the issue remains unresolved, report to your Housing Officer or any of our staff
  • You will be given a contact for who is dealing with your case
  • We will offer you an interview to find out the details of the ASB
  • You will be given the outline of a plan of action and ways to resolve the situation
  • The case will be closed when you are happy that the issue has been resolved or you are satisfied that everything has been done to reasonably sort the issue

We provide a straightforward and helpful service to our tenants and when you make an ASB complaint we will let you know honestly what we can and can’t do to help you. We will offer you an interview and as part of this and will let you know exactly what you can expect from us in dealing with your issue.

You will be given a named contact of the person responsible for investigating your issue. If we find anti-social behaviour, we will agree an action plan that includes what Nehemiah will do and what you will do to assist with finding a solution.

Furthermore, we will put you in touch with support agencies if needed and find ways to help you cope with the anti-social behaviour while we work to resolve the situation.

As a guide, we will provide you with a range of support throughout, including:

  • Regular contact – we will update you on the progress of the case
  • Victim support – we can provide contact details for this organisation that provides support and guidance for victims of crime
  • Referrals to other agencies – we can put you in touch with organisations that can help you, such as the police, mediation services and local authorities
  • Additional security measures – we can help you to feel safe, for example by fitting window locks, security lights, or by giving you a panic alarm

Once the problem has been sorted or you are happy that we have done everything possible to resolve the situation, we will close the case.

Anti-Social-Behaviour-Policy-and-Procedure-Nehemiah-Housing-January-2024-finalDownload
Nehemiah-Housing-Anti-Social-Behaviour-LeafletDownload
Matthew Warren

Discuss your current situation or to make an ASB complaint, get in touch with Matthew Warren, Tenancy Services Officer via email Matthew.Warren@nehemiah.co.uk  or call on 0121 358 0966.

Related content

Tenant Wellbeing
Tenant Wellbeing
Get Involved
Get Involved
FAQ
FAQ
Contact
Contact