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Our Complaints Process

Complaints

If you are unhappy about something in your home or something that we have/have not done, then you should make a complaint – talking to us is the best way to sort out a problem and help make sure the same mistake does not happen again.

If you are not happy about something, let us know.

You can let us know in many ways, including:

  • Phone – call us on 0121 358 0966
  • Email – on complaints@nehemiah.co.uk
  • Face to face
  • Using an advocate or representative
  • Complete the form below – If you complete the contact form below we will come back to you within 5 working days or less. If you do not hear from us please call 0121 358 0966.
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So don’t delay, if something is bothering you let us know – get in touch today and we will do our best to sort out the problem for you.

Comments-Compliments-and-Complaints-Policy-June-2024-2Download
Complaints-Leaflet-REVISED-JULY-24-1Download
Nehemiah-Housing-Self-Assessment-2024-final-approved-14th-June-2024-1Download
Annual-Complaints-Performance-and-Service-Improvement-Report-2023-2024-4Download
Complaint Handling Procedure 2024Download

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