Unlock better control of your tenancy – our new Tenant Portal is here!

Since July 15, 2025, Nehemiah Housing tenants have had access to a brand-new online Tenant Portal — but so far only a relatively small number of you have signed up and we want to encourage more people. Now’s the perfect time to jump in and make the most of it.

Why you should sign up

Here are the key benefits of the portal:

• View your rent charges and balance online — no more waiting for a letter or holding on the phone.
• Make changes to your household through the portal (so you don’t have to call).
• Coming soon: you’ll be able to report repairs and check repair status via the portal.
• Make payments via Allpay online.
• Access letters and other recent documents that have been sent to you.
• Use the portal at any time, even when the office is closed — helping you manage things at your convenience.
• By signing up you’ll help Nehemiah reduce paper letters and phone calls — a win for the environment and for efficiency.

How easy it is to begin

You should have received a letter or email about signing up to the new Tenant Portal if not get in touch with us on 0121 358 0966 or email haveyoursay@nehemiah.co.uk

There’s also a step-by-step How to Guide available to help you set up and use your online account. https://nehemiah.co.uk/your-home/tenant-portal

If you run into any issues, you can call the Customer Services Team (0121 358 0966) or email haveyoursay@nehemiah.co.uk or speak to your housing officer.