Take Part In Our Tenant Satisfaction Survey
Posted on: 30 Mar 26
We are pleased to share that independent research company M·E·L Research is carrying out the latest wave of our 2025/26 Tenant Satisfaction Survey throughout March and April.
Listening to our tenants is at the heart of everything we do. This survey is a valuable opportunity for you to share your experiences with Nehemiah Housing Association and help shape how we continue to improve our services.
What’s Happening
M·E·L Research, will be contacting a selection of tenants by telephone over the coming weeks. If you’re chosen, you may receive a call inviting you to take part in a short survey.
Every piece of feedback—positive or constructive—helps us better understand what’s working well and where we can continue to improve.
A Focus on Your Experience
In this survey, we’re particularly interested in your experience of raising concerns or complaints and how we respond. We also love to hear compliments too.
We’d like to understand:
- How easy it is to raise a concern
- Whether you feel listened to and supported
- How satisfied you are with the outcome
- Whether issues are resolved in a timely and fair way
We’ve made important progress in this area and remain committed to building trust, improving communication, and delivering a consistently positive experience for our tenants.
How Your Feedback Drives Improvements
Your feedback makes a real difference.
Here are just a few examples of how we’ve listened and taken action to improve services:
What Happens Next?
If you share feedback during the survey and would like a follow-up, our team will contact you directly. We’ll take the time to understand your experience and ensure your feedback helps inform further improvements.
Progress So Far
Feedback from earlier waves shows encouraging progress, including improvements in:
- Overall satisfaction
- Repairs services
- Feeling listened to
We’re proud of this progress and remain focused on building on these improvements—particularly in strengthening confidence in our services.
Why Take Part?
Taking part in the survey is your chance to:
- Help shape and improve our services
- Influence how we respond to tenant needs
- Share your experience and make your voice heard
Your feedback plays a vital role in helping us deliver better outcomes for all residents.
We love to hear your positive comments too and here is a recent example of what a difference we have made to a tenant:
“I’ve rented a flat for over 6 years and customer service from them is excellent. I don’t have to ring them for repairs, they ring me to ask what upgrade is needed in the flat. to maintain it. In the general communal area the maintenance people clean up after themselves, they keep the place clean and tidy. No noisy neighbours. Car park, nice and clean, bins are never overflowing. We see the gardeners, who maintain the outside area. We see the pest control every 2 weeks I cannot complain. I only give them praise. When I speak to other people they are always complaining. They are asking how I have no complaints.”
Thank You
We’d like to thank everyone who has already taken part this year. Your feedback continues to guide how we improve and deliver our services.
If you receive a call from M·E·L Research, we encourage you to take part—your views truly make a difference.
