Our Latest Tenant Satisfaction Results Are Now Available
Posted on: 15 Jul 26
At Nehemiah Housing Association, your feedback helps shape the services we provide every day. That’s why we’re pleased to let you know that our latest Tenant Satisfaction Measures (TSMs) for 2025/26 have now been published on our website.
You can read the full results here:
Thank You for Sharing Your Views
We would like to thank every tenant who took the time to complete our independent Tenant Satisfaction Survey. Your feedback gives us a clear understanding of what we’re doing well and where we need to improve.
The Tenant Satisfaction Measures are set by the Regulator of Social Housing and help tenants compare how housing providers are performing across key areas such as repairs, communication, safety, complaints and neighbourhood management. The results also help us focus on the things that matter most to you.
You Said. We Listened. Come and Hear the Results.
We would like to invite you to an online Microsoft Teams meeting to discuss the results of the survey and hear your views on the findings. The meeting will be led by Marcia Cunnison and Manjit Sanghera from our community partnership and engagement team.
Date: Wednesday 22 July 2026
Time: 6:30pm – 7:30pm
Location: Microsoft Teams
This meeting is an opportunity to:
- Hear the key findings from the TSM survey.
- Learn what tenants told us about our services.
- Find out what actions we plan to take in response to your feedback.
- Ask questions and share your thoughts.
- Help shape future service improvements at Nehemiah Housing.
Whether you completed the survey or not, we would love to hear from you. Your ideas, experiences, and suggestions help us improve the services we provide and ensure that tenants remain at the heart of our decision-making.
Please let us know if you will be attending by completing the form below:
We hope you can join us and look forward to hearing your views.
Together, we can make a positive difference to the homes and services that matter most to our tenants.
A Year of Positive Progress
We’re delighted that this year’s results show significant improvements across many areas of our service, demonstrating the positive impact of the work we’ve been doing in response to your feedback.
Some of our highlights include:
- 83% overall satisfaction with the service we provide, an increase from 78% last year.
- 91% satisfaction with our repairs service, up from 79%.
- 83% satisfaction with the time taken to complete repairs, improving from 73%.
- 87% satisfaction that homes are well maintained, up from 79%.
- 91% of tenants feel they are treated fairly and with respect, increasing from 88%.
- 87% satisfaction with how well we keep tenants informed, up from 85%.
- 80% of tenants feel we listen and act on their views, a significant improvement from 72% last year.
We’re especially proud that all 12 tenant perception measures are now performing in the top quartile when benchmarked against other housing providers. This reflects our commitment to delivering high-quality services and continually improving the experience of our tenants.
Listening and Taking Action
Over the past year, we’ve made a number of improvements based directly on what you’ve told us matters most. These include:
- Investing in faster, more responsive repairs.
- Improving communication and providing clearer updates.
- Expanding opportunities for tenants to have their say through surveys, meetings and engagement activities.
- Sharing more “You Said, We Did” updates so you can see how your feedback is making a difference.
- Continuing to invest in building safety and maintaining high levels of compliance with essential safety checks.
We Know There’s Still More to Do
While we’re pleased with the progress we’ve made, we know there are still areas where we can improve. In particular, we will continue to focus on strengthening our complaints service and further enhancing neighbourhood management.
Your feedback continues to guide these improvements, and we’re committed to listening, learning and delivering even better services in the future.
Read the Full Results
We encourage all tenants to take a look at the full Tenant Satisfaction Measures report to see how we’re performing and learn more about the improvements we’re making.
Thank you once again to everyone who shared their views. Together, we’re helping to create better homes, stronger communities and services that truly reflect the needs of our tenants.
